# Email auto-reply rules for support, operations, and partner intake Build policy-driven email auto replies with routing rules, escalation paths, and audit trails for support, operations, and partner workflows. Product Ship consistent acknowledgement, escalation, and after-hours reply behavior across support, order, and operations inboxes without brittle mailbox scripts. [Build reply rules](https://app.mailslurp.com/sign-up/?onboardingRequest=messaging) [See routing and rule sets](https://www.mailslurp.com/product/email-automation-routing/) ![Email auto-reply rules and response automation](https://assets-cdn.mailslurp.com/image-variants/1024/mj/product-email-auto-reply-hero.png?v=aaba16edc50eb1bc4f8665f08f642645337b0abf) Trusted by top companies worldwide - ![Broadcom](https://www.mailslurp.com/assets/companies/broadcom.svg) - ![Scraper](https://www.mailslurp.com/assets/companies/scraper.svg) - ![Trivago](https://www.mailslurp.com/assets/companies/trivago.svg) - ![Avast](https://www.mailslurp.com/assets/companies/avast.svg) - ![Wolt](https://assets-cdn.mailslurp.com/image-variants/340/assets/companies/wolt.png?v=aaba16edc50eb1bc4f8665f08f642645337b0abf) - ![Panasonic](https://www.mailslurp.com/assets/companies/panasonic.svg) Product features ## MailSlurp capabilities for inbox auto replies Build policy-driven email auto replies with routing rules, escalation paths, and audit trails for support, operations, and partner workflows. ### [Inbox and catch-all auto-reply rules](https://www.mailslurp.com/guides/inbox-auto-repliers/) [Create reply rules on specific inboxes or catch-all addresses so acknowledgements stay attached to the mailbox that owns the workflow.](https://www.mailslurp.com/guides/inbox-auto-repliers/) [Read the auto-reply guide](https://www.mailslurp.com/guides/inbox-auto-repliers/) ### [Sender, recipient, subject, and attachment matching](https://www.mailslurp.com/product/email-automation-routing/) [Trigger replies only when the inbound message matches the sender, recipient, subject, or attachment conditions your team has approved.](https://www.mailslurp.com/product/email-automation-routing/) [Explore routing controls](https://www.mailslurp.com/product/email-automation-routing/) ### [Template-driven replies with subject and reply-to control](https://www.mailslurp.com/guides/inbox-auto-repliers/) [Use raw bodies or reusable templates, set response metadata like subject and reply-to behavior, and inject variables into deterministic inbox replies.](https://www.mailslurp.com/guides/inbox-auto-repliers/) [Use reply templates](https://www.mailslurp.com/guides/inbox-auto-repliers/) ### [Reply events and trigger history](https://www.mailslurp.com/product/email-webhooks/) [Review which rule fired, which inbound message triggered it, and how the automated reply behaved in production when a team needs an audit trail.](https://www.mailslurp.com/product/email-webhooks/) [Review webhook events](https://www.mailslurp.com/product/email-webhooks/) ### Support intake with response-time expectations Send immediate acknowledgements with clear SLA messaging while routing priority issues to staffed queues. That reduces duplicate follow-up email and sets the right expectation from the first reply. Explore ### After-hours incident and status channels For ops mailboxes, auto replies can direct senders to incident dashboards, on-call contacts, or change windows while preserving a complete inbox audit trail. Explore ### Order, procurement, and partner reply handling Auto replies can deliver the next step for inbound orders, supplier updates, pricing requests, or partner workflows before a human handoff, improving response speed and reducing manual triage. Explore ### [Provision inboxes on demand](https://www.mailslurp.com/product/email-address-api/) [Create isolated addresses for users, tenants, releases, or tests without shared mailbox state.](https://www.mailslurp.com/product/email-address-api/) [Explore](https://www.mailslurp.com/product/email-address-api/) ## Inbox and catch-all auto-reply rules Create reply rules on specific inboxes or catch-all addresses so acknowledgements stay attached to the mailbox that owns the workflow. [Read the auto-reply guide](https://www.mailslurp.com/guides/inbox-auto-repliers/) ![MailSlurp product screenshot](https://assets-cdn.mailslurp.com/image-variants/1024/mj/product-email-platform-hero.png?v=aaba16edc50eb1bc4f8665f08f642645337b0abf) ## Sender, recipient, subject, and attachment matching Trigger replies only when the inbound message matches the sender, recipient, subject, or attachment conditions your team has approved. [Explore routing controls](https://www.mailslurp.com/product/email-automation-routing/) ![MailSlurp product workspace showing email, phone, dashboard activity, and developer automation](https://assets-cdn.mailslurp.com/image-variants/1024/mj/product-platform-hero-20260318.png?v=aaba16edc50eb1bc4f8665f08f642645337b0abf) ## Template-driven replies with subject and reply-to control Use raw bodies or reusable templates, set response metadata like subject and reply-to behavior, and inject variables into deterministic inbox replies. [Use reply templates](https://www.mailslurp.com/guides/inbox-auto-repliers/) ![MailSlurp product screenshot](https://assets-cdn.mailslurp.com/image-variants/1024/mj/product-email-webhooks-hero.png?v=aaba16edc50eb1bc4f8665f08f642645337b0abf) Developer integration ## Add auto-reply rules through the same inbox API Configure acknowledgements, escalations, and after-hours replies from code so response policy stays tied to inbox ownership and routing controls. [Open docs](https://www.mailslurp.com/docs/) TSauto-reply.ts ```typescript // add an auto reply rule to inbox const replier = await mailslurp.inboxReplierController.createNewInboxReplier({ createInboxReplierOptions: { inboxId: inbox1.id, match: '*', field: CreateInboxReplierOptionsFieldEnum.SENDER, body: 'We are not home right now', }, }); ``` - Create reply rules without separate mailbox admin steps - Route acknowledgement flows into shared operational inboxes - Keep reply behavior versioned alongside your message workflows Integrate MailSlurp Seamlessly [![Javascript](https://www.mailslurp.com/icons/javascript.svg)](https://www.mailslurp.com/developers/) [![Python](https://www.mailslurp.com/icons/python.svg)](https://www.mailslurp.com/developers/) [![CSharp](https://www.mailslurp.com/icons/csharp.svg)](https://www.mailslurp.com/developers/) [![Java](https://www.mailslurp.com/icons/java.svg)](https://www.mailslurp.com/developers/) [![Postman](https://www.mailslurp.com/icons/postman.svg)](https://www.mailslurp.com/developers/) [![PHP](https://www.mailslurp.com/icons/php.svg)](https://www.mailslurp.com/developers/) [![Ruby](https://www.mailslurp.com/icons/ruby.svg)](https://www.mailslurp.com/developers/) [![Playwright](https://www.mailslurp.com/icons/playwright.svg)](https://www.mailslurp.com/developers/) [![Selenium](https://assets-cdn.mailslurp.com/image-variants/340/assets/brands/icons/selenium.png?v=aaba16edc50eb1bc4f8665f08f642645337b0abf)](https://www.mailslurp.com/developers/) [![Javascript](https://www.mailslurp.com/icons/javascript.svg)](https://www.mailslurp.com/developers/) [![Python](https://www.mailslurp.com/icons/python.svg)](https://www.mailslurp.com/developers/) [![CSharp](https://www.mailslurp.com/icons/csharp.svg)](https://www.mailslurp.com/developers/) [![Java](https://www.mailslurp.com/icons/java.svg)](https://www.mailslurp.com/developers/) [![Postman](https://www.mailslurp.com/icons/postman.svg)](https://www.mailslurp.com/developers/) [![PHP](https://www.mailslurp.com/icons/php.svg)](https://www.mailslurp.com/developers/) [![Ruby](https://www.mailslurp.com/icons/ruby.svg)](https://www.mailslurp.com/developers/) [![Playwright](https://www.mailslurp.com/icons/playwright.svg)](https://www.mailslurp.com/developers/) [![Selenium](https://assets-cdn.mailslurp.com/image-variants/340/assets/brands/icons/selenium.png?v=aaba16edc50eb1bc4f8665f08f642645337b0abf)](https://www.mailslurp.com/developers/) ### Integrate with any framework Official plugins and SDKs for all major programming languages, frameworks, and test platforms. All functionality available via API or dashboard. ![Flexible integration patterns](https://assets-cdn.mailslurp.com/image-variants/1024/assets/home/cicd.png?v=aaba16edc50eb1bc4f8665f08f642645337b0abf) ### CI/CD Native MailSlurp fits right into your existing development, testing, and CI/CD workflows. Deploy and iterate with confidence and actionable feedback. [Developer Integrations](https://www.mailslurp.com/developers/) ## Global messaging scale Emails processed 500 million+ Infrastructure that scales. Mobile networks 20+ Leverage global telecom networks. Mature platform 10+ years Stable and dependable.