# Trouble-shooting general 530 SMTP errors (email receiving issues)

If you use a custom domain with MailSlurp and have periodic failures or 530 error messages from major providers like Yahoo and Gmail the MX records for your domain are likely misconfigured.

# Investigating causes

Most email receiving issues that occur on MailSlurp are due to misconfigured domain name records.


A 530 failed to deliver error typically means you are using the private email-smtp.us-west-2.amazonaws.com MX record. This record is not for public use and will fail. Please use only the 10 inbound-smtp.us-west-2.amazonaws.com record for your domain and no other MX records.

First check the DNS records on your domain. Using a terminal and dig you can fetch the records like so:

> dig mailslurp.fyi mx
; <<>> DiG 9.16.1-Ubuntu <<>> mailslurp.fyi mx
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 63450
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1
; EDNS: version: 0, flags:; udp: 65494
;mailslurp.fyi.			IN	MX
mailslurp.fyi.		600	IN	MX	10 inbound-smtp.us-west-2.amazonaws.com.
;; Query time: 35 msec
;; WHEN: Mi Jan 06 18:30:15 CET 2021
;; MSG SIZE  rcvd: 94

You should have one MX record only with the value:

name: your-domain.com. 
ttl: 600 
type: MX (IN)
record: 10 inbound-smtp.us-west-2.amazonaws.com.`

Note period at the end of the name and record is required (if your DNS settings allow it) and is valid for DNS server names and records.

# Additional causes

If you create inboxes that use a subdomain your account must be manually configured. Please contact support in this case.