/ support/ frozen-account

Temporary account suspension

MailSlurp accounts may be temporarily suspended for a number of reasons. This freezing is not permanent. You can re-enable your account in the MailSlurp account page (opens new window)

TIP

Frozen accounts have their subscription cancelled. To re-enable your account recreate your subscription (opens new window).

What causes account freeze

MailSlurp monitors accounts for:

• missed subscription payments
• high bounce rate of emails sent
• An email will be sent to your accounts email address

What actions are prevented

• All actions aside from account management are blocked while suspended.
• API calls will return a 429 Too many requests response with a message in the response body.

How to fix frozen account

• Login to the MailSlurp webapp (opens new window) and navigate to the settings page by clicking settings cog in the header or the sidebar.
• Address frozen cause shown. If you had a subscription previously your subscription will have been cancelled. Re-enable the subscription by recreating the subscription (opens new window).