# Temporary account suspension

MailSlurp accounts may be temporarily suspended for a number of reasons. This freezing is not permanent. You can re-enable your account in the MailSlurp account page (opens new window)

TIP

Frozen accounts have their subscription cancelled. To re-enable your account recreate your subscription (opens new window).

# What causes account freeze

MailSlurp monitors accounts for:

# What actions are prevented

  • All actions aside from account management are blocked while suspended.
  • API calls will return a 429 Too many requests response with a message in the response body.

# How to fix frozen account