Temporary account suspension

Account suspension and how to re-enable frozen accounts.

MailSlurp accounts may be temporarily suspended for a number of reasons. This freezing is not permanent. You can re-enable your account in the MailSlurp account page

Frozen accounts have their subscription cancelled. To re-enable your account recreate your subscription.

What causes account freeze

MailSlurp monitors accounts for:

What actions are prevented

  • All actions aside from account management are blocked while suspended.
  • API calls will return a 429 Too many requests response with a message in the response body.

How to fix frozen account

  • Login to the MailSlurp webapp and navigate to the settings page by clicking settings cog in the header or the sidebar.
  • Address frozen cause shown. If you had a subscription previously your subscription will have been cancelled. Re-enable the subscription by recreating the subscription.
  • If you need to change your account email address view the support page.
  • For 554 email errors view the SMTP rejection guide

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Your MailSlurp account can be managed at https://app.mailslurp.com. MailSlurp support, help, and documentation can be found here.

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Please reach out to us any time. Contact MailSlurp support team.

Temporary account suspension

Account suspension and how to re-enable frozen accounts.

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How to allow support team to access your account for you.

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