MailSlurp Account Access Troubleshooting

Use this runbook when users cannot access MailSlurp accounts.

Step 1: Confirm which login path the user should use

Account type	Correct entry point	Common mistake
Personal account	app.mailslurp.com/login	Using organization portal URL
Organization-managed account	Organization-specific login URL	Using personal login and creating a separate account
SSO-enabled enterprise account	IdP/SAML entry route	Trying password login on an SSO-only org

If you are unsure, ask your admin for the exact organization portal URL.

Step 2: Resolve credential access issues

Magic-link email not received

• check spam/junk and corporate quarantine
• verify the exact email address used for invite
• confirm the org portal is correct before retrying

Password login fails

• verify password login is enabled for your plan/org policy
• reset password from the login page if available
• if SSO is enforced, use SSO instead of password

Step 3: Validate organization membership

If login succeeds but organization data is missing:

• confirm the user is still assigned to the organization
• verify role permissions for the requested action
• re-send invitation if account state is stale

Org admin workflow: manage organization users.

Step 4: Security checks for admins

• remove stale users immediately after team changes
• enforce least-privilege organization roles
• rotate API keys tied to deprovisioned users
• document which login method is canonical for each environment

Escalate to support with this context

Include:

• user email address
• login path used (personal, org portal, SSO)
• timestamp and error message screenshot
• organization slug (if applicable)

Contact: /support/contact/