Use this route when real-estate inbox traffic needs deterministic handoff into Realvolve contacts, activities, and transaction follow-ups.
Workflow lanes for real-estate inboxes
| Parsed lane | Realvolve action | SLA owner |
|---|---|---|
| lead inquiry | contact create/update + follow-up task | inside sales |
| active transaction update | timeline activity + milestone task | transaction coordinator |
| compliance/document request | compliance task + attachment reference | broker ops |
| post-close service issue | service task + account note | customer success |
Parser contract recommendations
- extract property reference, party role, and due-date signals.
- classify message urgency (
,,). - attach trace ID and source mailbox to every mutation.
- block writes when transaction identifier is missing for non-lead lanes.
Implementation sequence
- ingest inbound email and attachments with MailSlurp.
- parse workflow lane, transaction metadata, and urgency.
- validate required identifiers by lane policy.
- create/update Realvolve records and linked tasks.
- persist replay metadata and owner assignment outcome.
Risk controls
- require manual review for low-confidence classification in compliance lane.
- cap auto-escalations to prevent duplicate urgent-task storms.
- maintain immutable log entries for timeline updates created by parser.