vendor
MailSlurp service level agreements (SLA)
Enterprise SLA summary including uptime targets, monitoring visibility, response expectations, and escalation paths.
MailSlurp enterprise plans include service level commitments designed for production-critical workflows.
Uptime commitment
MailSlurp targets 99% uptime for core API availability.
Monitoring reference: status.mailslurp.com
Support response targets
| Priority | Category | Response target |
|---|---|---|
| P1 | Critical production incident | 1 hour |
| P2 | Degraded performance | 4 hours |
| P3 | Non-optimal behavior | 36 hours |
Escalation path
- Open a support chat ticket.
- Contact support with impact and reproduction details.
- Escalate through account contacts for enterprise incidents.